DinnerBell FAQ

What is DinnerBell?

DinnerBell is a groundbreaking local food ordering platform which offers local food delivery services FREE to EXCLUSIVELY LOCALLY OWNED AND OPERATED businesses!

Why order Local Food Delivery with DinnerBell?

DinnerBell offers food delivery options from locally owned and operated businesses in Traverse City, MI. We choose to work with locals, and only locals! By offering our services for free to restaurant owners in the area, we verify that the money circulated through DinnerBell stimulates the local economy, by staying within the area. Although we do have to outsource a few of our tech related things to corporate businesses, we do our best to hire local professionals whenever we can. These include Web/App Developers, Graphic Designers, Advertisers, and even our Server Hosts (shout-out to the Tech Pros of Grand Traverse at TheTechPros.com)!

What Makes DinnerBell Different?

We believe in doing right by our restaurants, drivers, and customers.

Our business model is built ethically in alignment with our core values.

We are focused on supporting local businesses!

Our vendors, suppliers, professional services, and more are all from right here in Traverse City, MI.

DinnerBell has never billed a restaurant for our services!

We offer delivery services to local businesses at no cost to them.

What businesses offer Local Food Delivery with DinnerBell?

DinnerBell works exclusively with locally owned businesses known as DinnerBell Affiliates. All DinnerBell Affiliates must have a relationship with DinnerBell before they are added to the DinnerBell Platform for customers. That means you’ll never find an out of state franchise or a corporate, nationwide chain anywhere on the DinnerBell Platform. We never offer a business’ merchandise without their knowledge or permission. A full list of affiliates is available Here.

When are DinnerBell Services Available?

DinnerBell’s regular local food delivery services are available Monday – Saturday, 11AM – 9PM all year round! We are closed on all major holidays, because we believe everyone should be able to Eat Dinner as a Family and Save Room for Dessert. Check out our Facebook Page for the most recent updates on holiday and weather closings by Clicking Here. If you’re looking to place a Catering, or Large Order ahead of time, or outside of our regular business hours or delivery radius, you can submit your information Here on our Catering Page.

How long does a delivery typically take?

A typical delivery takes 30 – 50 minutes, however, individual order times can vary based on distance, order size, vehicle traffic, and Affiliate in house traffic. 

What is the Green Delivery Opt-In Program?

When you select the Green Delivery Opt-In Program at checkout, you give us permission to delay the processing of your order for up to 1 hour, and deliver it within 2 hours of placing your order. This allows us to place, pick up, and deliver orders in more efficient routes. This completely optional opt-in program supports our efforts to reduce net CO2 emissions, wear on vehicles, stress on restaurants, and driving times for our drivers while delivering local food.

What is Contactless Delivery?

Selecting Contactless Delivery at checkout tells the driver that you would like your food placed outside your door, or in another specified area that you can write in the comments section. When Contactless Delivery is selected, the driver will put the food in the designated drop off area, knock or ring the doorbell, and then leave. If you would like the driver to call or text you when they drop off your food, please also note this in the comments section.

What forms of payment do you accept?/Do you take cash on delivery?

DinnerBell currently takes all major credit and debit card providers, Paypal, and Stripe as means of payment. As a third party, we have no means of accepting cash payments, but drivers can accept cash tips – thank you for your understanding! 

What are DinnerBell Points?

DinnerBell Points are our way of thanking our loyal supporters of local business by giving back 2% of each purchase made through our platform as store credit. DinnerBell Points can be earned and redeemed with all of our affiliates allowing you to save money on local food delivery you already enjoy! For every $1 spent on the DinnerBell platform, you get 20 points, that‘s 2% back in delicious! 1000 points can be redeemed for $1 worth of merchandise.You must be logged in to your DinnerBell Account to receive, and redeem DinnerBell Points. Don’t have a free account? Create one Here and receive 2000 Points after sign up!

How much does the DinnerBell platform cost for restaurants?

The DinnerBell platform is offered completely free to local owned and operated businesses as part of our commitment to support Local economic growth.

How do I get my Food Establishment on DinnerBell?

Just fill out our simple form Here and we will get in touch with you!

Thank you for your support of local business by choosing DinnerBell!